Privacy Policy
RocketCore ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, use our hosting services, or interact with our AI-powered security systems.
1. Information We Collect
We collect the following types of information:
Collected when you sign up, submit a form, or make a purchase:
Full name
Email address
Phone number
Billing and shipping address
Technical Data
IP address
Log files and error diagnostics
Server usage and performance analytics
Security Data
Collected by our AI defense platform:
Suspicious activity patterns
Potential attack vectors
Traffic anomalies (anonymized)
3. How We Use Your Information
We use the information we collect for various purposes, including:
* To process your orders and transactions
* To personalize your experience on the Service
Enhance AI-based DDoS protection and threat detection
* To respond to your inquiries and requests
* To improve the Service
* To comply with legal and regulatory obligations
4. Legal Basis for Processing
We never sell your data. We may share limited info with:
Payment processors (e.g., Stripe, PayPal)
* Contract: We may process your information to fulfill our contractual obligations to you, such as processing your order.
Infrastructure partners (e.g., data centers, ISPs)
* Legal Obligation: We may be required to process your information to comply with legal or regulatory requirements.
5. Your Data Rights
You have certain rights regarding your personal information under applicable data privacy laws. These rights may include:
* Right to Access: You have the right to request access to the personal information we hold about you
* Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
* Right to Erasure: You have the right to request that we erase your personal information.
* Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
* Right to Data Portability: You have the right to request that we transfer your personal information to another controller.
* Right to Object: You have the right to object to the processing of your personal information.
To exercise any of these rights, please contact us using the information provided in Section 10 below.
6. Data Retention
🔹 Account & Billing Data
Retention: 7 years (for tax and audit purposes)
Includes: Name, contact info, invoices, payment logs
Secure deletion after: 7 years of inactivity or account closure
🔹 Server Usage & Logs
Retention: 30 days
Includes: Traffic logs, access history, uptime metrics
Auto-deleted: Every 30 days
🔹 AI Security Data
Retention: 90 days (for pattern recognition and model retraining)
Includes: Suspicious IP logs, flagged anomalies
Auto-cleared: After 90 days unless flagged as a threat
🔹 Email & Support Records
Retention: 1 year
Includes: Tickets, resolution notes
Auto-archived: After 12 months, then deleted on reques
7. Cookies and Other Tracking Technologies
We may use cookies and other tracking technologies to collect information about your activity on the Service. Cookies are small data files that are stored on your device when you visit a website. They allow us to track your preferences and activity over time.
You can choose to disable cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of the Service.
8. Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
9. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
If you are a parent or guardian and you believe your child under 13 has provided us with personal information, please contact us using the information provided in Section 10 below. We will delete the information from our systems.
10. Contact us
If you have any questions about this Privacy Policy, please contact us:
By email: [company mail address]
By mail: [company phone number]
11. Changes to this privacy policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service. You are advised to review this Privacy Policy periodically for any changes.
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